Delivery Policy
Goods are despatched via the carrier selected by the customer, which carries an indicated delivery time with it. If multiple carriers are available for a given destination all available carriers, along with their associated costs for the complete order, are offered for the customer to choose from.
Fulfilment is normally same day, with collection by the carrier the following day. A tracking reference is added to all orders despatched by tracked means.
Privacy Policy
Our Privacy Policy is detailed here.
Cancellation, Refund and Return Policies
Our Returns policy is detailed here.
Security Policies
All card details are entered over secure forms.
We use the following service providers to process transactions securely, and provide links here to their own security policies:
- SagePay. Security Policy
- PayPal. Security Policy
These service providers provide the forms onto which card details are entered, and are both fully payment card industry (PCI) compliant. All credit card details are entered in on those forms using secure encryption (SSL, HTTPS)