When Can I expect My Delivery?
We normally package shipments in the morning (before 12:00 PM typically), and they are collected by the carriers on the afternoon of that day. If your order is placed after we have fulfilled today’s orders this will happen next working day of course. You will receive a completion email once the shipment is fulfilled, carrying tracking information.
We thus expect you to get your shipment this number of working (week) days after you order (Assuming you have ordered before our cut-off, add 1 working day if you ordered in the afternoon or evening):
- Express DHL: 1 Days
- Fedex Europe: 3 or 4 days depending where in Europe
As an example, a DHL delivery where the order is placed Thursday at 12:30 will normally be delivered on the following Monday.
Please note that these delivery times are NOT guaranteed. If you have a particular deadline please do let us know prior to ordering, and we will do everything we can to try to meet your delivery requirements.
Shipping and Handling Charges
We are not trying to make money from shipping and handling, our margin is built into the product, and our intent is to charge around £1 for packaging materials and packaging time per order. We feel this is a very minimal charge, and probably only covers the cost of the packaging materials themselves. Also please bear in mind that CPES and most of the other products that we sell require careful packaging and often have restrictions on how they can be delivered.
Free Shipping
We offer free shipping above the following threshold amounts:
- Mainland UK: £100
- UK Remote postcodes – Highlands and Islands: £150
- Europe – We don’t offer ‘free shipping’ as duty charges woudl still have to be paid. We do offer DDP shipping however.
Shipping to Europe
We are now trialling DDP services to Europe.
These are not cheap, but the price you see at checkout is the price you pay for the goods imported and delivered to your door. This is because the import duty fees, local taxes and the paperwork to process them are all charged along with the shipping price.
- The price you pay is weight dependant over 5Kg.
- Carriage starts at £23 or more, dependant upon weight and destination. This is about £1 more than the cost to us – to cover packaging materials.
- You are paying Fedex £16 for the import paperwork
- We charge 25% on the cost of the goods ordered to cover the import duties and VAT at import.
- This is charged on the ex-VAT price of the goods that you are ordering (saving you 20% over UK pricing)
The services will be delivered by Fedex, and will typically take 3 – 4 days in transit.
What Will UK Shipping Cost Me?
It is impossible to accurately calculate shipping charges until the checkout process as the cost of shipping will depend upon the weight and most importantly the destination. We do however offer the following estimates to allow you to make an informed decision early in the buying process:
- UK. 355ml Glue pack / Fill it etc. – £4
- UK. 0.95 Litre CPES – £8
- UK. 1.9 Litre CPES and .95 Litre Fill-It FREE
What if I want cheaper shipping?
If you find a way that we can serve a particular destination cheaper we will be very happy to try to use it, and add additional price tables to allow you to benefit from the savings. Please use the contact form to let us know.
As we grow and handle more destinations more regularly, with larger volumes through carriers, we will be able to get better rates for shipping. These savings will then be passed on to our customers.
What if I Want to Collect?
Pickup from our address is available at the checkout now. Please contact us to arrange collection if you are interested in this option as we do not operate regular shop hours. We are a few minutes from Jn 2 of the M20, and there is a drop box outside that can help make this process easier.